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Product Support and Manufacturer Warranties

It's frustrating when a business machine you rely on breaks down. Our guide lists all the numbers of the popular office machines manufacturers.

There are normally 2 types of faulty goods criteria each with different service solutions you to consider (a) Dead on arrival (where we organise a quick replacement) (b) Goods becoming faulty after delivery (the manufacturers warranty may cover on site replacement)


ACCO PROJECTORS
3 years warranty. Call ACCO Technical Service Centre on 0845 6586600 to obtain RMA number, return to ACCO for repair
ACCO LAMPS
12 month exchange warranty. Call ACCO Technical Service Centre on 0845 6586600
Aurora
AURORA CALCULATORS
12 months exchange warranty. Return to base with proof of purchase & description of fault
AURORA SHREDDERS
12 months warranty. Return to base with proof of purchase & description of fault
AURORA LAMINATORS
12 months parts & labour. Return to base with proof of purchase & description of fault
BROTHER TYPEWRITERS/WORD PROCESSORS/FAX/PRINTERS
12 months on site next day service. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
BROTHER P-TOUCH LETTERING SYSTEMS
12 months return to Brother warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
BROTHER A GRADES
12 months warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester M34 5JD. Call 0870 830 4000
BROTHER LAMINATORS
12 months return to Brother warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
BROTHER FLAT BED SCANNERS
12 months warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester M34 5JD. Call 0870 830 4000
BROTHER P-TOUCH LETTERING SYSTEMS
12 months return to Brother warranty. Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 0870 830 4000
BT FACSIMILE - PAPERJET
12 months exchange warranty. Machines under 28 days old will be replaced with a new machine, over 28 days will be replaced with a refurbished machine. Call 0845 0740750
BT IMAGE
12 months on site exchange. Dealer or end user to call BT on 0845 6000053
BT TELEPHONE PRODUCTS
12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault. On-Air telephone products - 12 months exchange warranty. Call 0870 2404682
BT FACSIMILE - DECTFAX
12 months on site exchange warranty. Machines under 28 days old will be replaced with a new machine, over 28 days will be replaced with a refurbished machine. Call 0845 6031066
BT FACSIMILE - E FAX
12 months exchange warranty. First 30 days covered by exchange warranty. Call 0870 2413929
BUSICOM CALCULATORS
12 months parts and labour excluding broken displays and leaking batteries. Dealer to return faulty items to Busicom with proof of purchase - Busicom Service Centre, Unit 4 Axis, Hawkfield Business Park, Hawkfield Way, Bristol, BS14 0BY. Tel: 0117 9641300
CANON FACSIMILE/COPIERS
12 months warranty. Dealer or end user to call Canon Business Services on 08705 143723
CANON CAMERAS
12 months warranty. Dealer or end user to call Canon Business Services on 08705 143723
CANON SCANNERS
12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 08705 143723
CANON PRINTERS
12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 08705 143723
CANON CALCULATORS
12 months return to Canon warranty. Contact Canon Technical Enquiries - Helpline on 08705 143 723
CASIO CALCULATORS
2 years warranty on Pocket/Desk/Printing calculators, 3 years on Scientific/Graphic Calculator. End user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
CASIO LABELLING MACHINES
12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
CASIO DIGITAL DIARIES/DATABANK
12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 020 84527253
DICTAPHONE DICTATION MACHINES
12 months parts and labour warranty. Dealer or end user to return to base with proof of purchase and details of fault
DYMO LABELLING MACHINES
12 months parts & labour warranty. Call CRC on 01483 776060. For set-up or operational queries call Dymo on 0207 3415529
EPSON PRINTERS
12 months warranty. Call The Epson Support & Warranty line on 08704 437 766
FELLOWES SHREDDERS
2 years warranty. 20 year cutter warranty on P320/PS320.2/PS380
/PS380.2/C120/120C/220/220C/320/320C/380/380C/420 /420C /480 /480C.
Call Fellowes on 01302 836800
FELLOWES BINDERS/LAMINATORS
12 months warranty. Call Fellowes on 01302 836836
FELLOWES SHREDDERS
1 year warranty on P5M/P70CM/P5/P5PLUS/P40/45C/55C/PS60/62C/65C/70/75/SB80/85/95C. Call Fellowes on 01302 836800
FELLOWES SHREDDERS
1 year warranty on Shredmate/P5M/P5/P5Plus. Call Fellowes on 01302 836800
FELLOWES SHREDDERS
2 years warranty. 20 year cutter warranty on P320/ PS320.2/PS380/PS380.2/C120/120C/220/220C/ 320/320C /380/380C/420/ 420C/480/480C. Call Fellowes on 01302 836800
FRANKLIN ELECTRONIC REFERENCE PRODUCTS
12 months warranty. Return to Franklin Division - Seiko UK Ltd., SC House, Vanwall Road, Maidenhead. SL6 4UW. Call Seiko on 0800 328 5618
FUJITSU SCANNER
2 years exchange warranty. Call FUJITSU on 01202 782445
GRUNDIG DIGITAL DICTATION
12 months parts and labour warranty. Return to base with proof of purchase & description of fault
HEWLETT PACKARD FACSIMILE/MULTIFUNCTION/PRINTERS
12 months warranty. Call HP customer services on 0870 010 4320
HSM SHREDDERS
2 years warranty from date of purchase. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6018405
HSM GUILLOTINES & TRIMMERS
2 years warranty from date of purchase. Faulty units are repaired or replaced with "Factory worked" units. Contact HSM on 0845 6018405
MINOLTA-QMS PRINTERS
12 months on-site warranty from date of purchase. Call 0870 6000359
OKI FACSIMILE (Excludes OF250)
12 months on site maintenance from date of purchase. Call Oki service/parts department on 01753 819800 quoting serial number and details of fault
OKI PRINTERS
12 months return to Oki warranty from date of purchase.. Call 01753 819800 to obtain a returns authorisation number
OKI FACSIMILE - OF250 ONLY
12 months exchange warranty. Call Oki service/parts department on 01753 819819 quoting serial number and fault
OLYMPUS DICTATION
12 months warranty. Dealer or end user return to: Olympus Optical Co. PO box 222, Southall, Middlesex, UB2 4FH with proof of purchase and details of fault. Call 0207 253 2772
OLYMPUS CAMERAS
12 months parts and labour warranty. Call Olympus on 0207 253 0513. Technical Helpline Freephone : 00800 671 08300 (Business Hours)
PANASONIC FACSIMILE UF-490/555/595
12 months on site maintenance. Call Panasonic on 08701 580560 with proof of purchase and description of fault
PANASONIC PANABOARDS
12 months on site warranty. Call Panasonic on 051 2363110 with serial number and description of fault
PANASONIC PROJECTORS - ALL MODELS PRIOR TO PTL597-797
12 months on site warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
PANASONIC PROJECTORS
2 years return to base warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
PANASONIC LASER PRINTERS
12 months exchange warranty. Contact Panasonic on 0870 1565566 with product serial number and description of fault
PANASONIC TELEPHONE PRODUCTS
12 months exchange warranty. Return to base with proof of purchase & description of fault
PANASONIC FACSIMILE - KXF & UFE1 MODELS
12 months exchange warranty. Call Panasonic on 08701 580560 with proof of purchase and description of fault
PANASONIC FACSIMILE UF-770/885/895, DP & DX MODELS
12 months repair only warranty. Call Panasonic on 08701 580560 with proof of purchase and description of fault
PANASONIC PROJECTORS
3 years on site exchange warranty. Contact Panasonic on 0870 9070 909 with product serial number and description of fault
PHILIPS DICTATION
2 years parts and labour warranty on machines only. 3 months warranty on accessories. Return to base with proof of purchase & description of fault.
PHILIPS TELEPHONE/FACSIMILE
12 months warranty. Call Philips Service Centre on 0870 124 3737
PLANTRONICS HEADSETS
2 year return warranty on headsets. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 01793 848999
PLANTRONICS PC HEADSETS
1 year return warranty on headsets. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 01793 848999
RAPID ELECTRIC STAPLERS
2 years warranty from date of purchase. Dealer or end user to return to Rapid (UK) Ltd. For service & support contact AWG Services Tel: 01474 852430 Fax: 01474 852430 E-mail: sales@awg-rapid.co.uk Web: www.awg-rapid.co.uk
REXEL SHREDDERS
2 years parts & labour warranty + 3 years parts only on cutters. Call Rexel on 0845 6586600
REXEL LAMINATORS
2 years parts & labour warranty. Call Rexel on 0845 6586600
REXEL BINDERS
2 years parts & labour warranty. Call Rexel on 0845 6586600
SAHARA PROJECTORS
3 years return to base. Return to base with proof of purchase & description of fault
SAMSUNG DIGITAL TELEPHONES
12 months warranty. Call Hayes Technology on 01767 654302
SAMSUNG PRINTERS/INKJET/ FACSIMILE
12 months exchange warranty. Call Samsung Customer Services on 0870 242 0303
SAMSUNG PRINTERS (ML SERIES)
12 months warranty. Call Samsung Customer Services on 0870 2420303
SAMSUNG LASER FACSIMILE
12 month on-site maintenance. Call Samsung Customer Services on 0870 2420303
SAMSUNG SF5100/SF515
12 months exchange warranty. Call Samsung Customer Services on 0870 2420303
SANYO DICTATION
2 years parts & labour warranty. Dealer or end user to call 0870 3300445, send direct with proof of purchase to: Sanyo Service Centre, Sanyo Business Equipment Services, 6 Titan Court, Laporte Way, Luton, LU4 8YU
SANYO DIGITAL CAMERAS
12 months warranty. Return to base with proof of purchase and description of fault
SANYO PROJECTORS
3 years warranty, return to GM Services with proof of purchase and description of fault. Contact GM Services on 01908 321103
SANYO CONSUMER GOODS
12 months warranty. Call South England Electronic Service on 01305 780281 with proof of purchase and serial number
SANYO ACTIVBOARD
3 years on site warranty. Call 01254 676921 with proof of purchase and description of fault
SHARP CALCULATORS
12 months warranty.Dealer or end user to return with proof of purchase to: Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
SHARP FACSIMILE
12 months exchange warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
SHARP CONSUMER GOODS
12 months warranty with Sharp UK Ltd. Call 08705 274277
SHARP CASH REGISTERS
12 months repair warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
SHARP PERSONAL ORGANISERS
12 months warranty. Dealer or end user to return with proof of purchase to: Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
SHARP PRINTERS
12 months exchange warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08707 380000
SHARP PROJECTORS
12 months warranty. Call Sharpserv on 01623 522009
SHARP COPIERS
12 months on-site warranty with CURA Technical. Contact CURA with proof of purchase and description of fault. Call 0870 400 2077, or E-mail sharpservice@curatechnical.co.uk
SHARP LCD MONITORS
12 months warranty with Sharpserv. Contact Sharpserv, Nunnbrook Road, Huthwaite, Nottingham, NG17 2HU. Call 08705 274277
SHARP A3 COPIERS
12 months on-site warranty with CURA Technical. Contact CURA with proof of purchase and description of fault. Call 0870 400 2077 or E-mail sharpservice@curatechnical.co.uk
XEROX PRINTERS/MULTIFUNCTIONS
12 months warranty from date of purchase. Call Xerox on 0870 900 5501

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